Monk ModeRefund Policy & Billing FAQ
Last updated: November 15, 2025
Refund Eligibility
One-Time Payments
We understand that sometimes circumstances change. Refunds may be available for one-time payments within 30 days of purchase, subject to our review and approval. Please note that refund requests are handled on a case-by-case basis.
Monthly Subscriptions
We appreciate your understanding that monthly subscriptions are non-refundable. However, you can cancel your subscription at any time through the premium page. No further charges will be made after cancellation.
How to Request a Refund
If you believe you are eligible for a refund on a one-time payment, please follow these steps:
- Contact our support team by sending an email to [email protected]. Please include:
- Your account email address
- The date of your purchase
- The payment method used
- A brief explanation of why you're requesting a refund
- Wait for our response. Our support team will review your request and respond within 5-7 business days. We appreciate your patience as we carefully review each request.
- Receive confirmation. If your refund is approved, we will process it to your original payment method. Refunds typically appear in your account within 5-10 business days, depending on your payment provider.
Note: Refund requests must be submitted through email contact. We do not process refunds through the user interface. This ensures that each request receives proper attention and review.
Refund Window
To be eligible for a refund, your request must be submitted within 30 days of your original purchase date. Requests submitted after this period cannot be processed.
We understand that situations can arise, and we're here to help. If you have extenuating circumstances beyond the 30-day window, please don't hesitate to reach out, and we'll do our best to assist you.
Billing Questions
How do I cancel my subscription?
You can cancel your subscription at any time through the premium page in your account settings. Cancellation takes effect immediately.
Will I be charged after canceling?
No, you will not be charged after canceling your subscription.
What payment methods do you accept?
We accept all major credit cards and other payment methods through our secure payment processor. All transactions are encrypted and secure.
Can I get a refund for a monthly subscription?
We appreciate your understanding that monthly subscriptions are non-refundable. However, you can cancel at any time to prevent future charges. If you have specific concerns, please contact our support team, and we'll be happy to discuss your situation.
Need More Help?
If you have any questions about our refund policy or billing practices, please don't hesitate to contact us at [email protected]. We're here to help and will respond to your inquiry within 5-7 business days.
Thank you for being a valued member of the Monk Mode community. We appreciate your understanding and are committed to providing you with the best possible experience.
Need More Information?
Before contacting support, you might find answers to common questions in our other pages: